Enroll in Natus Benefits
We work with a trusted partner called PlanSource to make benefit enrollment a smooth and straightforward experience.
What you can do on PlanSource:
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Make your open enrollment benefit elections. Log on to make, edit or change your benefit elections for 2025.
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Benefit enrollment for new employees. If you are a new employee who just joined Natus, you need to enroll for your Natus benefit coverage within 31 days of your date of hire. ​
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Make changes to your benefits. You can make changes to your benefits only if you are an existing employee who had a qualifying life event.
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Update your information. If you need to update your credentials, for example, you have moved and would like to update your home address or phone number, you can do it via PlanSource.
How to log into PlanSource for the first time:
OneDigital Client Advocate
Email: Mercedes.Urbina@OneDigital.com
Monday through Friday, 8am-5pm PST
Bilingual (Spanish) assistance is available
Your Client Advocate here to help with things like...
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Phone-based enrollment assistance (open enrollment, new hire enrollment, life event changes)Questions regarding Natus Medical’s benefits
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Claim questions and resolution**
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ID Cards
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Healthcare Navigation
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Locating network providers
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Referral and authorization support
A majority of issues are solved the same day.
All calls adhere to privacy best practices.
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**You may be required to sign a Health Information Portability and Accountability Act (HIPAA) form. If one is required, the HIPAA Authorization Form required by your insurance carrier will be provided by Your Advocate.
Before you begin enrolling in your benefits, please make sure you have the following items ready:
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Social Security Number (SSN) for all legal dependents you wish to enroll in any coverage.
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Date of Birth (DOB) for all legal dependents you wish to enroll in any coverage
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Beneficiary Information for Life Insurance, which includes your beneficiaries’ name(s), DOB(s) and SSN(s)
Go to PlanSource:
Type or paste this link into your web browser’s search bar: https://benefits.plansource.com/
Go to PlanSource:
Type or paste this link into your web browser’s search bar: https://benefits.plansource.com/
Log in using your username and password:
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Your username will be the first initial of your First Name, followed by first six letters of your last name (or less for last names with fewer than six letters) and the last four digits of your social security number:
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First initial of your First Name
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First six characters of your Last Name
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Last four (4) digits of your SSN
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Example: John Employee, whose SSN is 000-00-1234, would have a login of JEMPLOY1234.
​Your Password is your birthdate in the format YYYYMMDD.
Example: a birthdate of February 7, 1975 would look like this: 19750207.
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First time users will be prompted to select a new password. (Note: Every year during Open Enrollment your password will reset back to your birthdate in the YYYYMMDD format.) If you forgot your password, click “Forgot your password.” If you have no email address on file for this process, contact your account manager.
How to make your benefit elections:
Once you log in, from the PlanSource welcome screen you will be able to begin your enrollment, make changes to your benefits, see your benefits summary, and review benefit plan information among other resources.
​At the top of the screen you’ll see how many days you have left to enroll, whether you’re a new hire or in an open enrollment window. You also have until that time to revisit benefits.plansource.com to make any changes to your enrollment. Failure to enroll by the enrollment due date will result in “NO COVERAGE”.
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Review the timeline. The timeline will show where you are, or where you left off in the enrollment process.
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Click Get Started
​Review your profile
The first step in your enrollment process is to review your profile. Read through this page and verify that all information is correct; if there are errors, you can modify the information by selecting “Edit Info” or contact your HR representative for corrections. Complete any information where the field is empty or incorrect. Once you have completed your updates, select “Save”. Then select “Next: Review My Family”.
​Adding dependents and beneficiaries
After you review your profile, you will have an option to add dependents. Each dependent you add is capable of being a beneficiary. However, adding dependents (i.e. Spouse, Partner, and Child) can be done on any page of the
enrollment.
​Shopping for benefits
You’ve checked your profile information, and added dependents. Now you’re looking at your benefits dashboard, and you’re ready to shop! You’ll see available options in the middle of your screen, and the total benefit cost per pay period will appear in the upper right hand side of the enrollment screen in your cart.
​Enrollment navigation
In order to proceed through each enrollment page, use the “Shop Plans” button next to the first benefit type.
​Use the back button to go back to a previous page – Do not use your browser’s back button. On each benefits page, you can still compare plans, edit who’s covered, and get information related to your benefits.
​Electing a plan
All the plans available to you will be listed on the Plan Cards page. After you’ve reviewed your options, learned about that benefit type and decided what plan is right for you and your family, you’ll need to select your benefit.
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This is where you can edit who you want to cover, or add, by clicking “Edit Family Covered.”
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Click on the benefit you wish to enroll in.
​If this is the right plan for you, simply click “Update Cart” on the medical card at the right hand side of the page. Once you update your cart, you will be moved to the next benefit type page which will, again, show you all plan options for that benefit type.
​As you shop for more benefits, your dashboard page will show progress and your cart will update with the total price.
​Confirming your elections
When you have completed your elections you must click “Review & Checkout” for your benefits to be saved and elected! Think shopping online, if you don’t Checkout then you won’t get anything!
​Need more help? Contact Your OneDigital Advocate
Email: Mercedes.Urbina@OneDigital.com or call 1-650-410-5374​